KPI and performance measurement development is a discipline that involves articulating what an organization is trying to accomplish and then identifying the most meaningful and useful indicators of success. Simply selecting standard measures from a long list of possible measures is not effective.

Performance measures, or KPIs, are a key part of any strategic management system, as they are critical to assessing the effectiveness of strategy implementation. KPIs also help with analysis of the gap between actual and targeted performance, and with measurement of organizational effectiveness and operational efficiency. Operational measures, project measures, risk measures, and employee measures provide an early-warning system throughout an organization to help improve performance. Meaningful and strong KPIs provide insight into whether strategies are working, whether programs, projects and services are on schedule, on budget, and delivered effectively. KPIs focus employees' attention on what matters most to success, and allow for measurement of accomplishments. 

The KPI professional program provided from British Academy for Training and Development provides participants with practical tools to developing meaningful strategic and operational performance measures, and then develop their skills through a series of practical application exercises. Delegates are taught how to use several tools, including the logic model and cause and effect, that are used by organizations around the world. 

Who Should Attend?

• Performance measurement teams or individuals/management responsibility.
• Senior managers or leaders who establish and manage performance management and/or measurement programs and systems.
• Managers, planners and analysts who are part of the strategic planning and management team and seek the best practical ideas to improve organizational performance.
• Employees who are tasked with planning, developing or improving dashboards, KPI scorecards, business processes, or managing the program and project management portfolio or other measurement systems.
• Managers, planners and analysts who are involved in defining performance metrics or complying with regulatory and other reporting requirements.
• Budget analysts who need performance information to formulate budgets and evaluate programs.

Knowledge and Benefits:

After completing the program, participants will be able to master the following:

• Best practices for developing, disseminating and managing KPIs more effectively and efficiently as part of a strategic management system.
• Critical business drivers that ensure a successful implementation of a performance measurement system.
• Communicating performance information throughout the organization to better inform decision-making.
• Managing organizational performance through balanced scorecards (BSCs) and other frameworks for developing KPIs.
• Develop better KPIs, performance targets and management dashboards.

• Introduction to KPIs and KPI development.
  • Introduction to KPIs and strategic management.
  • Creating the right performance measurement culture to build engagement.
  • Different types of KPIs.
  • Understanding strategic context and setting objectives.
  • Developing and defining strategic objectives.
  • Organizational performance management theory through balanced scorecards (BSCs).
• The process of developing performance measures.
  • The process of developing performance measures.
  • Describing the intended outcome(s).
  • Understanding alternative measures.
  • Using a logic model to develop alternative measures.
  • Using process flow analysis to develop alternative measures.
  • Using cause and effect analysis to develop alternative measures.
  • Determine the appropriate measure for each objective.
  • Define composite indicators as needed.
  • Set targets and thresholds.
  • Define and document selected performance measures.
• Application - Different types of measures.
  • Application: Develop measures for your own organization.
  • Develop strategy implementation procedures.
  • Develop operations procedures.
  • Develop project procedures.
  • Develop employee performance procedures.
  • Measuring and managing risk: Developing KRIs (Key Risk Indicators).
• Advanced KPI Topics
  • Strategic management with performance information.
  • Means of developing KPIs.
  • Means of creating a culture of continuous improvement of performance to measure and improve performance enthusiastically.
  • Using KPIs in project management.
  • Evaluating the performance of teams and individuals using KPIs.
  • Analyzing data and interpreting results to make performance improvement decisions.
  • Steps to design KPIs effectively.
  • Choosing appropriate indicators and defining measurement criteria.
  • Linking KPIs to organizational goals and strategy.
  • Data analysis techniques related to KPIs.
  • Evaluating organizational performance and comparative analysis between time periods.
  • Identifying problems and improvement opportunities based on KPI analysis.
  • Strategies to motivate teams to achieve optimal performance based on indicators.
  • Developing the best KPIs, performance targets and management dashboards.